Posted on 27.6.2017

UpCloud Support is now available 24/7, all year round!

We have been hard at work hiring new, great talent and continued accelerating our growth internationally. UpCloud recently opened new offices in both London and Singapore to increase our presence in those regions and with these new offices, we are one step closer to our goal of being available anywhere our users are.

UpCloud support available now 24/7

Today, we are proud to announce that UpCloud Support is officially always available and ready to help whenever you need us via email and phone! We have been silently offering 24/7 support for a while to make sure that the transition goes smoothly, and while we kept it under the wraps for a time, improvements in multiple areas are already starting to show.

Increasing our availability is having a great positive effect on our already great response times, while also allowing us to spend an increased amount of time with each user. Furthermore, we want our talented support team to be available to all our users and have therefore not restricted it behind any expensive SLA agreements. Instead, it will continue to be available to all of our users completely for free as it has always been.

How we provide the best support for the fastest cloud

World’s fastest cloud servers‘ has been our long-standing slogan, but we are also proud to provide our users with world-class support. How do we achieve this and what effects have we seen since we began offering an always-available support service? Read in our blog as we introduce you to what goes on behind the scenes.

Call or email us at any time and we will be eager to help you with anything from getting started to providing you with assistance regarding any of our services. In the end, we are here to provide our users with the world’s greatest support for the world’s greatest cloud.

Best regards,

Arttu Uskali
Head of Support

Arttu Uskali

  1. hello
    i cant connect to my pannel upcloud can you fix me this issue

  2. Janne Ruostemaa

    Hi there, please refer to this tutorial if you have difficulty connecting to your cloud server. If you have any further problems, don’t hesitate to contact us via the live chat, email or phone.

Leave a Reply

Your email address will not be published. Required fields are marked *

The year 2018 at UpCloud in retrospect

At the end of the year, it’s great to have a chance to kick back and relax a little. We wanted to take a moment to reflect on the past events and what we’ve accomplished this year. We’ve certainly been keeping busy with news, announcements, and community events around the globe. Here’s a quick look […]

Vision and culture

Highlights of 2022: Our Year in Review

2022 has come and gone! We want to continue our tradition of looking at the milestones and highlights of the past year. This year has been full of great achievements and accomplishments, even though the global atmosphere continues to be rough. We want to thank all our users and partners for their continuous and unbroken […]

Vision and culture

UpCloud’s development roadmap: What to look forward to in 2021

The year has turned, and UpCloud welcomes you to 2021, ready again to show you what the best cloud infrastructure can offer for your business. The last year has proven the capabilities of our brand, products and most importantly, the strength of our teams. We’ve been happy to see many new users coming and staying […]

Announcements

Vision and culture

Back to top