iSpeed Solutions

Top server performance with data stored locally

40%

lower hosting costs

2.5x

increased speed of email archival system

Compliant with Personal Data Protection Act (PDPA)

Hosting providers

For two decades, iSpeed Solutions has been helping small and medium-sized businesses based in Asia outsource their IT management. They currently manage over 1,000 customers selling locally as well as globally. Their services include email server hosting, network management and troubleshooting, web hosting and SAP Business One hosting – for customers looking for additional security and reliability when managing financial accounting data.

Country

Singapore

Year

2003

UpCloud solutions

How iSpeed Solutions improved their customer offering with UpCloud’s Singapore Data Centre

When searching for their new cloud hosting provider, iSpeed Solutions needed reliability, efficient costs, and flexibility for their differing client requirements. UpCloud’s 100% SLA uptime guarantee ensured zero downtime during migrations from iSpeed’s previous provider and their own managed servers.

“UpCloud’s fixed performance and prices allowed us to provide similarly fixed prices for customers, meaning we could promise them the same rates for an entire year, and minimise required changes to their services.”
William Fock, Managing Director, iSpeed Solutions

Beyond speed and cost-savings

After switching to UpCloud, iSpeed reduced hosting costs by nearly 40% thanks to UpCloud’s scalable, cost-effective plans. Their email archiving system also runs 2.5 times faster. The real advantage, however, is the unmatched customer support that comes with it.

“The main thing we are looking for from a provider is speed, reliability, and of course backend support for networking and troubleshooting”
William Fock, Managing Director, iSpeed Solutions

Valuing UpCloud’s chat support system for fast, seamless communication, with an average response time of just 90 seconds. This quick support has become a vital part of iSpeed Solution’s development and maintenance process.

“Initially, we used Azure which was more complicated when trying to implement security features or other services. UpCloud has a chat service on their customer portal, so if we have any issues, we can immediately message them and begin troubleshooting straight away,” said Fock.

“The support is more or less instantaneous, compared to Azure, where we needed to file a ticket and allow much more time to get support.”

Local customers, local requirements

“For customers looking to host SAP Business One data on cloud servers, we provision the hardware, the virtual machine and SQL server and our specialist department will install programs based on the customer requirements,” explained Fock.

“One of our biggest clients is a bicycle-parts company based in Singapore that operates globally. After switching to UpCloud, we’ve been able to increase their performance for minimal price difference.”

Even though they might be global businesses, all of iSpeed’s customers are Asia-based, with many located in Singapore.

“In accordance with the Personal Data Protection Act (PDPA) in Singapore, we use UpCloud’s servers at their Singapore Data Centre to guarantee to our customers that all their data is hosted in Singapore and all virtual machines are localized there too.”
William Fock, Managing Director, iSpeed Solutions

“After starting with just a few virtual machines for testing, and finding that they were very stable and cost-efficient, we’ve continued to increase our partnership with UpCloud – discovering that they are easily one of the best choices around.”

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