Account removal
UpCloud accounts and their credits are removed after a certain period of inactivity.
The criteria for an account to be considered inactive depend on the account type:
| Inactivity criteria | Action |
|---|---|
| Account not verified with a valid payment method | Account removed after 1 year |
| Expired trial with no deployed resources No API or login activity | Account removed after 3 years |
| No deployed resources No API or login activity | Credits removed after 3 years Account removed after 5 years |
For trial credits expiration, see free trial details.
Removal process
If your account meets the inactivity criteria, an automatic email notification will be sent to the email address associated with your account. The email will
- Inform you that your account has been flagged as inactive.
- Specify a date on which your account and/or credits will be removed.
To prevent removal, simply log in to your account at least once before the specified date. This resets your inactivity timer.
If you believe you received this notification in error or have questions about your account status, please contact our support team.