Account security

UpCloud user accounts are protected from unauthorized access by requiring users to set a password. We also encourage users to enable two-factor authentication to further protect their UpCloud account.

Password

Users are required to set a password on account creation. Users can change this password at any time by logging into the UpCloud control panel at the user account details. The password needs to be at least 8 characters long with 1 lowercase, 1 uppercase character, and 1 number. We recommend longer passwords for better security.

Password reset

If the user forgets their account password, they can request a password reset by entering the email address and phone number registered on their account and then following the instructions in the password reset email.

Two-Factor Authentication

Two-factor authentication is an optional security measure for our users. The user enters a one-time security code when logging into their UpCloud account. 2FA can be enabled in the user’s account details by synchronising an authentication application with their UpCloud account.

The two-factor authentication supports smartphone authentication applications such as Google Authenticator, Duo Mobile, Amazon AWS MFA and Microsoft Authenticator. Temporary one-time authentication codes are available via SMS and automated phone call as a backup.

One-time authentication code

In case the user loses access to their authenticator application, it’s possible to request a one-time authentication code via SMS or an automated phone call. This option becomes available at the UpCloud control panel log-in if the authentication code is entered once incorrectly.