Documentation

documentation
Support

Support

UpCloud provides customer support to assist our users with all of their cloud infrastructure needs. Users who wish to learn more about our products or need assistance with any related services can contact our support for help.

We provide user support in English.

Availability

We know that technical issues do not follow business opening hours.  Therefore users can reach our support 24/7/365.

We want to help our customers at any time of the day, any day of the year.

Contact methods

You can reach our customer support specialists via live chat or email.

Live chat

Our live chat is available on our website and control panel for anyone seeking assistance with any type of technical problem or enquiry.

Email

You can send any support, sales or general enquiries by email to the following addresses:

Support [email protected]
Sales [email protected]
General [email protected]

 

What we can help with

Infrastructure

The infrastructure includes any Cloud Server components and services that we offer. The UpCloud Control Panel offers the tools needed for users to manage their cloud infrastructure by themselves, but if something goes wrong, we are happy to help.

Account and billing

Users can find a detailed breakdown of their hourly billing history at their UpCloud Control Panel which often helps with cost-related questions. We are of course happy to help with any questions regarding user accounts, payments and billing.

Limitations

As a cloud provider, UpCloud offers infrastructure-as-a-service with preconfigured operating system templates with limited system-level support related to our services such as network configuration and storage scaling.

Tutorials and how-to-guides

We also offer an extensive catalogue of tutorials and how-to guides to help users make the most of their cloud servers. However, we might not be able to assist with software-specific issues beyond what is already covered in our tutorials.

Locations

Helsinki (HQ)

In the capital city of Finland, you will find our headquarters, and our first data centre. This is where we handle most of our development and innovation.

London

London was our second office to open, and a important step in introducing UpCloud to the world. Here our amazing staff can help you with both sales and support, in addition to host tons of interesting meetups.

Singapore

Singapore was our 3rd office to be opened, and enjoys one of most engaged and fastest growing user bases we have ever seen.

Seattle

Seattle is our 4th and latest office to be opened, and our way to reach out across the pond to our many users in the Americas.