{"id":1384,"date":"2024-09-05T10:39:38","date_gmt":"2024-09-05T07:39:38","guid":{"rendered":"https:\/\/upcloud.com\/global\/us\/case-studies\/how-ispeed-solutions-improved-their-customer-offering-with-upclouds-singapore-data-centre\/"},"modified":"2024-09-05T10:39:38","modified_gmt":"2024-09-05T07:39:38","slug":"how-ispeed-solutions-improved-their-customer-offering-with-upclouds-singapore-data-centre","status":"publish","type":"case-study","link":"https:\/\/upcloud.com\/global\/case-studies\/how-ispeed-solutions-improved-their-customer-offering-with-upclouds-singapore-data-centre\/","title":{"rendered":"How iSpeed Solutions improved their customer offering with UpCloud\u2019s Singapore Data Centre"},"content":{"rendered":"\n

When searching for their new cloud hosting provider, iSpeed Solutions<\/a> needed reliability, efficient costs, and flexibility for their differing client requirements. UpCloud\u2019s 99.999% SLA<\/a> uptime guarantee ensured zero downtime during migrations from iSpeed\u2019s previous provider and their own managed servers.<\/p>\n\n\n\n

\n

\u201cUpCloud\u2019s fixed performance and prices allowed us to provide similarly fixed prices for customers, meaning we could promise them the same rates for an entire year, and minimise required changes to their services.\u201d<\/p>\n\n\n\n

William Fock, Managing Director at iSpeed Solutions<\/strong><\/p>\n<\/blockquote>\n\n\n\n

Beyond speed and cost-savings<\/h2>\n\n\n\n

After switching to UpCloud, iSpeed reduced hosting costs by nearly 40% thanks to UpCloud’s scalable, cost-effective plans. Their email archiving system also runs 2.5 times faster. The real advantage, however, is the unmatched customer support<\/a> that comes with it.<\/p>\n\n\n\n

\n

\u201cThe main thing we are looking for from a provider is speed, reliability, and of course backend support for networking and troubleshooting.\u201d<\/p>\n\n\n\n

William Fock, Managing Director at iSpeed Solutions<\/strong><\/p>\n<\/blockquote>\n\n\n\n

Valuing UpCloud\u2019s chat support system for fast, seamless communication, with an average response time of just 90 seconds<\/a>. This quick support has become a vital part of iSpeed Solution’s development and maintenance process.<\/p>\n\n\n\n

\u201cInitially, we used Azure which was more complicated when trying to implement security features or other services. UpCloud has a chat service on their customer portal, so if we have any issues, we can immediately message them and begin troubleshooting straight away,\u201d said Fock. <\/p>\n\n\n\n

\u201cThe support is more or less instantaneous, compared to Azure, where we needed to file a ticket and allow much more time to get support.\u201d<\/p>\n\n\n\n

Local customers, local requirements<\/h2>\n\n\n\n

\u201cFor customers looking to host SAP Business One data on cloud servers, we provision the hardware, the virtual machine and SQL server and our specialist department will install programs based on the customer requirements,\u201d explained Fock.<\/p>\n\n\n\n

\u201cOne of our biggest clients is a bicycle-parts company based in Singapore that operates globally. After switching to UpCloud, we\u2019ve been able to increase their performance for minimal price difference.\u201d<\/p>\n\n\n\n

Even though they might be global businesses, all of iSpeed\u2019s customers are Asia-based, with many located in Singapore.<\/p>\n\n\n\n

\n

\u201cIn accordance with the Personal Data Protection Act (PDPA) in Singapore, we use UpCloud\u2019s servers at their Singapore Data Centre to guarantee to our customers that all their data is hosted in Singapore and all virtual machines are localized there too.\u201d<\/p>\n\n\n\n

William Fock, Managing Director at iSpeed Solutions<\/strong><\/p>\n<\/blockquote>\n\n\n\n

\u201cAfter starting with just a few virtual machines for testing, and finding that they were very stable and cost-efficient, we\u2019ve continued to increase our partnership with UpCloud \u2013 discovering that they are easily one of the best choices around.\u201d<\/p>\n\n\n\n

Ready to upgrade your cloud infrastructure? Contact UpCloud today<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

When searching for their new cloud hosting provider, iSpeed Solutions needed reliability, efficient costs, and flexibility for their differing client requirements. UpCloud\u2019s 99.999% SLA uptime guarantee ensured zero downtime during migrations from iSpeed\u2019s previous provider and their own managed servers.<\/p>\n","protected":false},"featured_media":42531,"template":"","case-study-category":[190],"class_list":["post-1384","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-hosting-providers"],"acf":[],"_links":{"self":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/case-study\/1384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":0,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/case-study\/1384\/revisions"}],"wp:attachment":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/media?parent=1384"}],"wp:term":[{"taxonomy":"case-study-category","embeddable":true,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/case-study-category?post=1384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}