{"id":2533,"date":"2022-04-22T14:31:14","date_gmt":"2022-04-22T11:31:14","guid":{"rendered":"https:\/\/upcloud.com\/global\/us\/resources\/docs\/support\/"},"modified":"2022-04-22T14:31:14","modified_gmt":"2022-04-22T11:31:14","slug":"support","status":"publish","type":"documentation","link":"https:\/\/upcloud.com\/global\/resources\/docs\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">UpCloud provides customer support to assist our users with all of their cloud infrastructure needs. Users who wish to learn more about our <a href=\"https:\/\/upcloud.com\/global\/products\/\">products<\/a> or need assistance with any related services can contact our support for help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We provide user support in English.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We know that technical issues do not follow business opening hours. &nbsp;Therefore users can reach our support 24\/7\/365.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want to help our customers at any time of the day, any day of the year.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact methods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can reach our customer support specialists via live chat or email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Live chat<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our live chat is available on our website and control panel for anyone seeking assistance with any type of technical problem or enquiry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can send any support, sales or general enquiries by email to the following addresses:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support <a href=\"mailto:support@upcloud.com\">support@upcloud.com <\/a>Sales <a href=\"mailto:sales@upcloud.com\">sales@upcloud.com <\/a>General <a href=\"mailto:hello@upcloud.com\">hello@upcloud.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What we can help with<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Infrastructure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The infrastructure includes any <a href=\"https:\/\/upcloud.com\/global\/resources\/docs\/cloud-servers\/\">Cloud Server<\/a> components and services that we offer. The <a href=\"https:\/\/hub.upcloud.com\/\">UpCloud Control Panel<\/a> offers the tools needed for users to manage their cloud infrastructure by themselves, but if something goes wrong, we are happy to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Account and billing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Users can find a detailed breakdown of their <a href=\"https:\/\/hub.upcloud.com\/usage\">hourly billing history<\/a> at their UpCloud Control Panel which often helps with cost-related questions. We are of course happy to help with any questions regarding user accounts, payments and billing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Limitations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a cloud provider, UpCloud offers infrastructure-as-a-service with preconfigured operating system templates with limited system-level support related to our services such as network configuration and storage scaling.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tutorials and how-to-guides<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We also offer an extensive catalogue of <a href=\"https:\/\/upcloud.com\/global\/resources\/tutorials\/\">tutorials and how-to guides<\/a> to help users make the most of their cloud servers. However, we might not be able to assist with software-specific issues beyond what is already covered in our tutorials.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-2533","documentation","type-documentation","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/documentation\/2533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/types\/documentation"}],"version-history":[{"count":0,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/documentation\/2533\/revisions"}],"wp:attachment":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/media?parent=2533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}