{"id":1045,"date":"2024-06-03T16:36:45","date_gmt":"2024-06-03T13:36:45","guid":{"rendered":"https:\/\/upcloud.com\/global\/us\/reporting-abuse\/"},"modified":"2024-06-03T16:36:45","modified_gmt":"2024-06-03T13:36:45","slug":"reporting-abuse","status":"publish","type":"page","link":"https:\/\/upcloud.com\/global\/reporting-abuse\/","title":{"rendered":"Reporting abuse"},"content":{"rendered":"\n<section  class=\"block block-hero\">\n      <div class=\"image image-background image-background-layer image-background-mobile\">\n          <img decoding=\"async\" loading=\"lazy\"\n      alt=\"Hero image for the mobile version of UpCloud&#039;s website\"\n      src=\"https:\/\/upcloud.com\/media\/Hero-Mobile-Company.jpg\"\n              srcset=\"https:\/\/upcloud.com\/media\/Hero-Mobile-Company-186x300.jpg 186w, https:\/\/upcloud.com\/media\/Hero-Mobile-Company-634x1024.jpg 634w, https:\/\/upcloud.com\/media\/Hero-Mobile-Company-12x20.jpg 12w, https:\/\/upcloud.com\/media\/Hero-Mobile-Company.jpg 768w\"\n        sizes=\"auto, (max-width: 768px) 100vw, (max-width: 1200px) 50vw, 100vw\"\n                    width=\"768\"\n        height=\"1240\"\n                      \/>\n        <\/div>\n  \n      <div class=\"image image-background image-background-layer image-background-desktop \">\n          <img decoding=\"async\" class=\"wpsmartcrop-image\" loading=\"lazy\"\n      alt=\"Hero image for UpCloud&#039;s website\"\n      src=\"https:\/\/upcloud.com\/media\/Hero-Company.jpg\"\n              srcset=\"https:\/\/upcloud.com\/media\/Hero-Company.jpg 1680w, https:\/\/upcloud.com\/media\/Hero-Company-1536x1189.jpg 1536w\"\n        sizes=\"auto, (max-width: 768px) 100vw, (max-width: 1200px) 50vw, 100vw\"\n                    width=\"1680\"\n        height=\"1300\"\n                    style=\" object-position: 53.79% 15.57%;\"\n                 data-smartcrop-focus=\"[&quot;53.79&quot;,&quot;15.57&quot;]\" \/>\n        <\/div>\n  \n  <div class=\"container\">\n\n    <div class=\"text-flow\">\n      <h1 id=\"content\">\n        Reporting Abuse      <\/h1>\n\n              <p>What, where, and how?<\/p>\n          <\/div>\n\n    \n      <\/div>\n\n\n  \n<\/section>\n\n\n\n<section class=\"block block-content align-limit has-background-color-white\">\n  <div class=\"container\">\n\n    \n    \n    <div class=\"wrapper-content\">\n      <section id=\"privacy-compliance\">\n<h3 style=\"padding-top: 1em;padding-bottom: 0.5em\"><strong>Introduction<\/strong><\/h3>\n<\/section>\n<p>If you want to report abuse activities, such as malware traffic, phishing websites, infringing or illegal content, or if you are a government official seeking assistance in a case, we encourage you to do so in the manner described below.<\/p>\n<p>To report abuse, please follow these steps:<\/p>\n<h3><strong>Preparing email report<\/strong><\/h3>\n<p>Email your concern directly to <a href=\"mailto:abuse@upcloud.com\">abuse@upcloud.com<\/a>.<\/p>\n<p>Please prepare as much detailed information as possible to assist our investigation. These could include:<\/p>\n<ul class=\"wysiwyg\">\n<li>timestamps<\/li>\n<li>IP addresses<\/li>\n<li>descriptions of the incident<\/li>\n<li>and any other relevant information<\/li>\n<\/ul>\n<p>If you have logs, please share those with us in a plaintext format and have the timestamps included with time zones available.<\/p>\n<h3><strong>What else to include in your email<\/strong><\/h3>\n<p>Please make sure to include your contact information:<\/p>\n<ul class=\"wysiwyg\">\n<li>provide your name<\/li>\n<li>best way to contact you for any follow-up.<\/li>\n<\/ul>\n<p>Details of the incident you are reporting to the best of your ability:<\/p>\n<ul class=\"wysiwyg\">\n<li>describe the nature of the abuse<\/li>\n<li>including times and dates<\/li>\n<li>any involved parties<\/li>\n<\/ul>\n<p>Attach or describe any evidence that could support or corroborate your report:<\/p>\n<ul class=\"wysiwyg\">\n<li>screenshots<\/li>\n<li>logs<\/li>\n<li>links<\/li>\n<\/ul>\n<h3><strong>Submitting your report<\/strong><\/h3>\n<p>Once your email is ready, please send it to <a href=\"mailto:abuse@upcloud.com\">abuse@upcloud.com<\/a>.<\/p>\n<p>We handle requests in the order of arrival. You should only send one report per case unless you submit additional information to an existing case.<\/p>\n<h3><strong>Following up<\/strong><\/h3>\n<p>After receiving your report, our team will review the information and may need to contact you for further details.<\/p>\n<p>We are committed to investigating all reports thoroughly and will take appropriate action based on our findings.<\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":59898,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"template-plain.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"913,541,703,697,475,574","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1045","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/pages\/1045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/comments?post=1045"}],"version-history":[{"count":0,"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/pages\/1045\/revisions"}],"wp:attachment":[{"href":"https:\/\/upcloud.com\/global\/wp-json\/wp\/v2\/media?parent=1045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}