Updated on 24.5.2023

User accounts and usernames

UpCloud offers advanced control over your accounts. It is a good idea to understand the difference between accounts and their usage from a management and security point of view.

UpCloud account name

When you sign up for our service, you choose an account name on UpCloud. This is your username that you can use to sign in to the service and perform all actions inside your UpCloud Control Panel. With this username, you can also create servers and workspace members as well as delete them.

Workspace members

Workspace member accounts are a convenient way for teams to share access to a joint UpCloud account. Each member has their own username and password while the main account holder can assign permissions per server, storage, or server tag as needed. You can read more about account management in our guide on server tags and workspace member accounts.

API Access

If you wish to use the API, it is a good idea to use a separate API username. We recommend setting up a new workspace member account specifically for API usage with its own username and password for each external service you might use. This allows you to limit API access and specify permissions for increased security. You can find detailed instructions on how to create API credentials and get started in our beginners’ guide for UpCloud API.

Server password delivery

Once you have deployed servers to UpCloud, the service will ask you on the last step of new server deployment, how you want the server root user password delivered. You can either choose no delivery and the password is ONLY shown to you once after the server has been deployed. Other ways to have the password delivered include email or SMS. The email will be sent to the admin contact email and the SMS will be delivered to the phone number you used at registration.

Please keep in mind that UpCloud does not store your password and therefore has no way of retrieving them. Therefore, please handle them with sufficient care.

You can also use SSH keys to authenticate to your cloud servers. Learn more about how to get started in our separate guide.

Janne Ruostemaa


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