Security and privacy

Here’s how we support customer compliance and protect customer.

Contact our team with further queries.

Resources for compliance and security practitioners

Security & privacy commitment

Discover how UpCloud conduct cloud operations with data security and privacy to the fore of everything we do.

Terms of Service

UpCloud Terms of Service sets out the contractual terms that govern your use of all UpCloud products and services.

Data Processing Agreement (DPA)

DPA is an integral part of our Terms of Service. It sets out our obligations regarding any personal data we process on your behalf.

CISPE Code of Conduct

We adhere to CISPE Code of Conduct which is a data protection code for cloud infrastructure service providers approved by the European data protection authorities.

Privacy Policy

Our Privacy Policy provides information about how we process personal data of our customers, partners, users, prospect customers, and website visitors.

ISO27001 Certification

As an integral part of our security framework, we have implemented an ISO 270001 certified Information Security Management System.

Information Security

Review and download our Information Security Policy below

Vulnerability Disclosure Program

Learn more about our Vulnerability Disclosure Program and our bug bounty program.

ESG

Discover the positive steps we have taken towards ESG efforts in our ESG Report for 2024.

Whistleblowing Channel

You can report suspected violations of law or our policies via our whistleblowing channel. Reports can be made anonymously.

Reporting abuse

If you need to report abuse activities, such as malware traffic, phishing websites, infringing or illegal content, or if you are a government official seeking our assistance, please see reporting instructions here.

Environmental policy

Our commitment to environmental sustainability and aligns with the ISO 14001 standard, as well as Finnish and European regulations.

Open dialogue

If you have any questions or concerns about how we manage and protect your data, contact our team.

UpCloud Insights

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GDPR, ISO 27001 and CISPE Code of Conduct: a guide to European compliance with UpCloud

Headquartered in Helsinki, UpCloud stands at the forefront of the European cloud infrastructure industry, rooted in Finnish traditions of technical and business excellence. Every customer who chooses to partner with us isn’t just selecting a cloud hosting solution; they’re placing their business, their confidence, and their aspirations in the hands of a certified Cloud Service […]

Announcements

Data Sovereignty

Preparing for DORA 2025 – what to know?

Digital Operational Resilience Act (DORA) will take effect on January 17th, 2025. This EU-wide regulation aims to ensure financial entities such as banks, fintech companies, and investment firms can withstand and recover from Information and Communication Technology (ICT) disruptions.  Both European Central Bank (ECB) and European Banking Authority (EBA) have provided further guidelines on ICT […]

Data Sovereignty

Industry analyses

European Cloud: The cornerstone of GDPR Compliant Data Protection

In today’s digital era, ensuring data privacy and security is paramount for businesses worldwide. However, with the 2018 introduction of General Data Protection Regulation (GDPR), companies operating within the EU are bound by strict guidelines to protect the personal data of their customers.  Establishing the highest levels of data privacy and security should be one […]

Data Sovereignty

How can we help you?

Contact us now, we are happy to help get you started on UpCloud!

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