Business Breakfast: The Future of Voice AI in Regulated, High-volume Customer Services

As voice assistants become part of customer service, organizations in regulated, high-volume environments face a dual challenge: delivering seamless, multilingual support while meeting evolving regulatory requirements.

This event brings together leaders across customer interaction, digital channels, and AI adoption in banking, insurance, and telecom to compare current approaches and discuss what it takes to automate customer services under regulatory and operational pressure.

Join us for a small-group breakfast session with a live interaction with an agentic voice assistant in a customer service setting, followed by a closed roundtable discussion.

What we’ll cover:

• See how Agentic AI assistant works in a real scenario
• Understand what holds up under real constraints
• Compare how others approach the same decisions

Agenda:

• 08:30 – 08:50: Arrival & Breakfast | Light breakfast and informal networking with peers working across customer interaction, digital channels, and AI.
• 08:50 – 09:00: Welcome & Remarks | Short introduction to frame the discussion, including the current state of voice AI adoption and the constraints shaping its use in regulated environments.
• 09:00 – 09:20: Live Interaction |
  • Live demonstration of a new voice assistant for banks and insurers, developed by Sigma Software and deployed on UpCloud’s sovereign cloud infrastructure.
  • The solution is designed for multilingual, low-latency customer interactions and supports full data residency within the EU.
  • The demonstration shows how sovereign voice AI can be deployed securely and compliantly in regulated environments.
• 09:20 – 10:10: Roundtable Discussion | Closed discussion on how voice AI is approached in regulated environments, including regulatory constraints, data location and access, system reliability, and operational responsibility.
  • Key regulatory and compliance concerns in customer-facing voice AI
  • The role of data sovereignty and cloud deployment choices
  • Factors shaping customer trust in AI-powered voice interactions
  • Balancing innovation with transparency, explainability, and oversight
• 10:10 – 10:30: Closing & Networking | Open discussion and follow-up conversations.

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