Stories How finalwebsites builds lasting partnerships on mutual values

How finalwebsites builds lasting partnerships on mutual values

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finalwebsites is a full-service WordPress agency based in the Netherlands, founded by Olaf Lederer, developer, WordPress enthusiast and online business advisor. Besides building websites with WordPress, our team offers all kinds of services a business owner needs to be successful online.

Our services include SEO, email marketing, conversion optimization, content creation and of course premium WordPress hosting. Additionally, since the quality of the hosting has an enormous impact on the visitor’s experience on a website, we find it’s very important to also offer hosting services.

Previous challenges

Finding the right partners to work with isn’t always easy, but by all means very essential. As a full-service agency, we work with different third parties to provide high-quality services to our customers. Over the years, we’ve worked with different hosting partners. After three years with our previous hosting company, we decided to look elsewhere.

The change in hosting provider was not without a reason. The old hosting company had a hardware failure causing downtime for more than 24 hours. A situation like this should not happen these days in the first place, but the lack of good communication during the outage was the main reason to end the partnership.

Luckily we didn’t lose any customers due to the outage but decided to begin searching for a new hosting partner. Coincidentally, we found UpCloud thanks to recommendations as to the fastest WordPress provider and choose UpCloud as our new partner. Since then, we’ve been working with UpCloud to offer high-quality WordPress hosting to our customers.

Hosting on UpCloud

Who doesn’t value good customer service? Companies who respond in minutes, who are known for their honest and open communication, and who really listen to their customers’ complaints and wishes. Besides high-quality products or services, we believe that these are the most important characteristics of a good online business. Especially since you don’t meet your customers in person that often!

At finalwebsites, we have a strong feeling that UpCloud operates in line with the same values as we do. UpCloud really cares about their customers just as finalwebsites does. This makes working together with UpCloud pleasant, easy, and highly rewarding. Our advice is to only work together with companies that work the same way as you do.

As an extra note, by combining services between UpCloud and ServerPilot, we’ve created something truly special. We manage all of our servers with ServerPilot, a lightweight server panel in the cloud. ServerPilot offers the most important features to create website accounts, databases and users. By managing all of our server configurations and updates with ServerPilot, we’ve built really fast WordPress sites for almost 5 years.

Improvements

If you are an online agency yourself and are you looking for a new hosting partner. There are quite a few reasons why we at finalwebsites believe that UpCloud is the best choice. For one, their customer service for support and account questions is very personal. Customers can contact UpCloud by email, chat and even by phone. You always get an answer that makes you feel like a respected customer.

UpCloud also uses very trustworthy technology. They are one of the few companies that tell you more about the used technology. One of the reasons why we chose UpCloud, was the redundancy they apply to every part of their infrastructure. Their fully-featured API and intuitive control panel are easy and comfortable for creating servers, handling backups, and configuring the firewall.

While many of the popular cloud providers are based in America, UpCloud is located in Europe. This is a big advantage for European customers when the hosting partner has to comply with the same laws and regulations.

UpCloud doesn’t oversell their servers to the same degree as many others, which results in better server performance. However, we didn’t pick UpCloud exclusively for their fast hosting. Their platform is very stable and, any spikes in traffic have always gone unnoticed. Additionally, UpCloud’s network performance must be even better than before, as we’ve heard from our American users that the websites are now much faster.

Future plans

Right now, we do not use the UpCloud API, but some important automation tasks are planned for the near future. Also, a new service called HostLaunch from the makers of ServerPilot looks very interesting. Once it’s available for integration on UpCloud, we are likely to expand our business with fully configured VPS hosting.

We would like to see an option to deploy pre-built server clusters with load balancing. This is not a high priority, but it would be a great help in the future when we have projects that require a high availability platform.

Locations

Helsinki (HQ)

In the capital city of Finland, you will find our headquarters, and our first data centre. This is where we handle most of our development and innovation.

London

London was our second office to open, and a important step in introducing UpCloud to the world. Here our amazing staff can help you with both sales and support, in addition to host tons of interesting meetups.

Singapore

Singapore was our 3rd office to be opened, and enjoys one of most engaged and fastest growing user bases we have ever seen.

Seattle

Seattle is our 4th and latest office to be opened, and our way to reach out across the pond to our many users in the Americas.